Jenna Yeo

📌 Professional Overview

Jenna is the heartbeat of our front desk and the driving force behind the Kneaded Care client experience. Passionate about every step of a client’s journey — from the moment they book their appointment to the moment they walk out feeling supported — Jenna thinks of everything. She often talks about the “lost art of customer service” and brings it back to life through her attention to detail, thoughtful communication, and unwavering commitment to quality care.

As our Client Care Coordinator Lead, Jenna provides exceptional training and mentorship to our administrative team, ensuring every staff member feels confident, capable, and aligned with our culture. She also leads our internal culture events and pours her heart into making KC a fun, supportive, and inclusive place to work. Jenna’s energy, laughter, and positivity are infectious — and her dedication to protecting and uplifting our people mirrors the owner’s values in every way.

🧾 Areas of Focus

• Compassionate, level-headed client support

• Strong follow-through for the best possible client experience

• Leadership in training & developing client care coordinators

• Healthy living & wellness (workouts, oil of oregano, matcha)

• Billing expertise & running the front end of the business

💬 My Approach

“I believe the client experience begins long before someone steps into the treatment room. From booking to check-out, my goal is to make every visit feel seamless, supported, and memorable. I lead with compassion, consistency, and a little humour — because people deserve to feel cared for every step of the way.”

✨ Get to Know Me

Coffee order: Coffee? No thanks! Iced Macha Latte w/honey
Weekend vibe: working outside, outside playtime with my dog, family & friends, MOVEMENT!
Something clients might be surprised to learn about me: I leave positive, funny notes everywhere — it’s my love language; I have my psychology degree.
If I weren’t in healthcare/admin, I’d be: working with kids, but more behind the scenes
Favourite way to recharge: A good workout, reading & going for walks